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Window Cleaning Section
How often do you visit?
We offer a monthly or bi-monthly window cleaning service all year
round. Conservatories can be cleaned as well at an extra cost.
We also do 'one off' window cleaning as requested.
How do I pay?
Once the window cleaner has completed his work a brightly
coloured leaflet will be put through your door so that you know he
has called. The leaflet will contain details of how to pay either by
sending a cheque (Option1) or by bank transfer (Option2).
Some customers prefer to set up a Standing Order.
Please Note: Once the leaflet has been received we do ask that
payment is made within seven working days.
Are you insured?
We are fully insured, both public and employers liability
(5M) with Eagle Star.
A copy of our insurance is available upon request.
What's included in the price?
We include the cleaning of the inner window frames and
the wiping down of window sills to remove the dirty water.
Domestic Cleaning Section
How much does it cost?
We charge £11 per hour. This fee includes insurances and
we will supply quality consumable goods to clean your home.
What is the minimum time I can book a cleaner for?
There is a minimum is 2 hours per visit.
Do I need to supply anything?
Yes. As mentioned we provide the cleaning products to
carry out the cleaning but we do ask that you supply a vacuum
cleaner (in good working order), mop, bucket and a dustpan and
brush.
Do I need to sign a contract?
We do have a contract between parties. However, this is
not a fixed term contract. All we ask is that you give us 30 days
notice should you wish to cancel the service. We prefer to work on
customer satisfaction and merit rather than tie you into 12 monthly
contracts.
What if no one is home during the day?
Our Cleaners are fully referenced checked and interviewed
in their own homes before employment with Brightday Cleaning
Services. We also introduce them to you before they commence work at
your home. If you are comfortable with issuing a key to the cleaner
please let us know.
Can I change cleaners if I am not happy?
Yes you can. We want you to be very happy with the
service we provide but we are realistic and know that sometimes
things don't work out. Just let us know and we will go through our
replacement procedure with you.
What happens when I go on holiday?
You can elect to suspend the service for that period of
time or if you have issued a key to your cleaner they can carry on
as normal so that your home is fresh and clean on your return.
How do I pay?
We do
encourage clients to complete a standing order form. In addition we
accept payment by cheque or direct into the bank. On a monthly basis
you will receive an invoice with all payment details.
Can I change my day or add additional tasks such as ironing?
Yes you can change your day but we do ask that you give
us plenty of notice if you wish to do this. Likewise if you wish to
add extra days or hours please let us know in advance.
You are more than welcome to add additional tasks such as ironing.
Again let us know
as this may require additional time on your cleaning schedule.
Do I have the same cleaner each time?
Yes you do. We try to maintain a high level of
consistency which works for both parties. Your cleaner gets to know
you and your property. Likewise you get to know your cleaner and how
they work. From experience we know this is beneficial especially for
you.
What is the next step?
We hope to have answered most of your questions here.
Your next step is to call us on 01233 501389 or use the
contact
page. We will arrange a convenient time to meet with you and discuss
your cleaning requirements.
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