Frequently Asked Questions
(Hover over each question for answer)
Domestic Cleaning:
How much does it cost to have a cleaner?We charge £11.70 per hour. This fee includes insurances and we will supply quality consumable goods to clean your home..
What is the minimum time I can book a cleaner for?There is a minimum is 2 hours per visit. We will dicuss the timing during our appointment with you..
Do I need to supply anything?Yes. As mentioned we provide the cleaning products to carry out the cleaning but we do ask that you supply a vacuum cleaner (in good working order), mop, bucket and a dustpan and brush..
What if no one is home during the day?Our Cleaners are fully referenced checked and interviewed in their own homes before employment with Brightday Cleaning Services. We also introduce them to you before they commence work at your home. If you are comfortable with issuing a key to the cleaner please let us know..
Can I change cleaners if I am not happy?Yes you can. We want you to be very happy with the service we provide but we are realistic and know that sometimes things may not work out. Just let us know and we will go through our replacement procedure with you..
What happens when I go on holiday?You can elect to suspend the service for that period of time or if you have issued a key to your cleaner they can carry on as normal so that your home is fresh and clean on your return..
How do I pay?Payments are accepted by Standing Order payable on the 8th day of each month..
Can I change my day or add additional tasks such as ironing?Yes you can change your day but we do ask that you give us plenty of notice if you wish to do this. Likewise if you wish to add extra days or hours please let us know in advance. You are more than welcome to add additional tasks such as ironing. Again let us know as this may require additional time on your cleaning schedule..
Do I have the same cleaner each time?Yes you do. We try to maintain a high level of consistency which works for both parties. Your cleaner gets to know you and your property. Likewise you get to know your cleaner and how they work. From experience we know this is beneficial especially for you..
What is the next step?Call our friendly team to book your appointment 0800 2343511..
Office Cleaning:
We already have a cleaning service. Why should we choose you?We are very experienced and good at what we do. You will receive a first class service matched by a fair price..
What about insurance and other legislation?We have full public and liability insurance and will provide all relevent documentation such as COSHH and risk assessments. Our staff are also trained to use a colour coding system to ensure safe working practices..
What hours do you work?Our staff are available during the day or evening during shut down periods. They are fully briefed should you wish to issue keys and must adhere to our security procedures..
Carpet Cleaning:
How do you dry clean carpets. It sounds good?The HOST system works by using sponges which we agitate into the carpet removing dirt, dust mites, allergens and mould spores ..
Is it safe around my family and pets?100% Yes! The HOST System is environmentally friendly and the product we use is bio-degradeable..
What risks are there?NONE! No shrinkage of carpets, no damage to underlays, no browning or breakdown of colour. Totally safe for wool blend carpets..
Is it safe for asthma or allergen sufferers?Absolutley! The HOST System has a built in 3 level Hepa Filtration function. Not only does it clean carpets but has been tried, tested and approved to increase air quality..
